All the tools, techniques and technology in the world are nothing without the head, heart and hands to use them wisely, kindly and mindfully

The upper management team had informed me that an employee that worked for me was a poor performer and would be terminated soon. This employee was clearly displaying mental health issues that were causing problems in the workplace. When I followed the company procedures and reported this to human resources, their response was to inform me that my contract would not be renewed and I would be immediately fired if anyone complained about me. This was my introduction to how mental health issues are handled in the USA.

This is England," he explained. "Tell someone it's a procedure, and they'll believe you. The pointless procedure is one of our great natural resources.

Before We BeginIs Your Bug A nice clean original car that looks almost like itleft the showroom yesterday?P.S. All work should be carried out in consultation with a reliable workshop manual with regard to torque settings, gaps, procedures, sequences disassembly, reassembly, where to hide the leftover parts, etc. I will accept no responsibility for anything resulting fromyou or anybody else trying anything as described in this document whatsoever – but if it works or you end up with some amusing stories to tell someone else’s grandchildren, please feel free to drop me a line. (No death threats please.)Sincerely,Christina Engela

He was responsible for administering an army that lacked time-tested procedures and routinized policies, so every decision became an improvisational act.