Don’t let past disappointments rob you of future happiness.
7 keys to getting more things done: 1 start 2 dont make excuses3 celebrate small steps4 ignore critics5 be consistent6 be open7 stay positive
Think about every good thing in your life right now. Free yourself of worrying. Let go of the anxiety, breathe. Stay positive, all is well.
Speak positivity to yourself daily and repeatedly. You can manifest positivity into your life simply by speaking it and believing it. When you're able to speak and see what you want for yourself, you will be able to make the things you seek a reality!
Learn from the sun; it is warm to everyone, and is therefore never in short supply of those who adore it.
Before you look for dirt in people, look for treasure.
Looking on the bright side of life is better than looking on the dark side of despair.
The ocean does not lose its splendor because it lost a few drops.
The lightest weight anyone can carry on life’s journey is hope.
If you live in the desert, view the sun not as your enemy, but as your friend. If you live in the wilderness, view nature not as your adversary, but as your companion.
If you can stay positive in bad situations, you are strong; if you can stay optimistic in hopeless situations, you are mighty; if you can stay hopeful in impossible situations, you are great.
If you can stay positive in bad situations, you are strong; if you can stay positive in hopeless situations, you are mighty; if you can stay positive in impossible situations, you are great.
One who protects himself from negative thoughts protects himself from negative outcomes.
Let go of the past, even if it offers you Heaven; embrace the future, even if it offers you Hell.
The cleanest feet in the universe are positive thoughts walking through your mind.
Dear past, I survived you. Dear present, I’m ready for you. Dear future, I’m coming for you.
Thoughts can only hurt you with your permission, feelings can only wound you with your consent, experiences can only damage you with your authorization; life can only ruin you with your approval.
If your present thoughts do not lift you higher than your previous ones, rid yourself of them.
Where the world only sees a seed, an optimist sees a tree.
You have little control over the world around you, but full control over the world within you.
Never give a negative thought an inch or it will take a mile.
Learn from roses; even when trampled they give off perfume, not despair.
If the storm forgets to bring a rainbow, paint your own.
Whether the glass is half empty or half full, you have the power to fill it up.
Be like seeds; do not see dirt thrown at you as your enemy, but as ground to grow.
How to change the world:• spread positivity• bring people up instead of dragging them down• treat others the way you wish to be treated
Thunder is noise to a pessimist but music to an optimist.
Count your smiles, not your frowns.
How simple it is to acknowledge that all the worry in the world could not control the future. How simple it is to see that we can only be happy now, and that there will never be a time when it is not now.
Your attitude can either be your best friend who has your best interest at heart or your worst enemy who wants to see you fail, destroy your life, and be miserably unhappy. It’s imperative that you check your attitude. Make sure that your attitude is working for you, not against you. There’s limitless value in having a positive, empowered, and optimistic attitude! Choose wisely which attitude you give life to.
You have to change your thinking if you desire to have a future different from your present.
Spring is proof that there is beauty in new beginnings.
The world surrenders to an enlightened mind.The stars surrender to a joyful heart. The universe surrenders to a loving soul.
When you have higher thoughts, rid yourself of anything that threatens to lower them.
Keep negative people in your prayers, not in your life.
You don’t have to wait for a storm to pass to paint your own rainbow.
Look for something good in each person, even if for some people you have to look a little harder.
Rise against every negative thought that rises against you.
Mrs Allan says that whenever we think of anything that is a trial to use we should also think of something nice that we can set over against it. If you are slightly too plump, you've got the dearest dimples; and if I have a freckled nose the shape of it is all right.
I love acronyms, don’t you? They are quick and easy tools for remembering important lessons that are too good to forget. The PEACE acronym goes straight to the heart of the matter for delivering "Service Beyond Self." When you do this one thing, you will increase your opportunities, earn loyalty and respect, and rock your first and last impressions.Persistently Exceed All Customer Expectations
13 Simple Ways to Deliver Service Beyond Self1. Make it Easy for People to Do Business with You.2. Be an Awesome, Sincere Listener. 3. Listen to Customers’ Words and tone of voice, body language, and how they feel. Ask questions, listen, and meet them on their level. Explain, guide, educate, assist and do what is necessary to help them get the information they need to fully understand regarding their question or issue.4. Show Enthusiasm. Greet customers with genuine interest. Give them your best. Think, act, and talk with positive enthusiasm and you will attract positive results. Your attitude is contagious!5. Identify and Anticipate Needs. Most customer needs are more emotional rather than logical. 6. Under Promise & Over Deliver. Apply the principle of “Service Beyond Self” . . . give more than expected. Meet and exceed their expectations. If you can’t serve their needs, connect them with whoever can. 7. Make them Feel Important.Our deepest desire is to feel important. People rarely care how much you know until they know how much you care. Use their names, find ways to compliment them—and be sincere. 8. Take Responsibility for their Satisfaction.Do whatever is necessary to help them solve their problems. Let them know that if they can’t find answers to their questions to come back to you for help.9. Treat your TEAM well. Fellow colleagues are your internal customers and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. Treat your colleagues with respect; chances are they will have a higher regard for customers. 10. Choose an Attitude of Gratitude. Gratitude changes your perspective and helps you appreciate the good rather than simply taking it for granted.11. Perform, Provide and Follow-Up.Always perform or provide your service in a spirit of excellence and integrity. If you say you’re going to do something—DO IT! There is tremendous value in being a resource for your customer. If you can help them to succeed, they are more likely to help you succeed. 12. Use Gracious Words. "Thank you, thank you very much.
12 Simple Ways to Deliver Service Beyond Self1. Make it Easy for People to Do Business with You.2. Be an Awesome, Sincere Listener. 3. Listen to Customers’ Words and tone of voice, body language, and how they feel. Ask questions, listen, and meet them on their level. Explain, guide, educate, assist and do what is necessary to help them get the information they need to fully understand regarding their question or issue.4. Show Enthusiasm. Greet customers with genuine interest. Give them your best. Think, act, and talk with positive enthusiasm and you will attract positive results. Your attitude is contagious!5. Identify and Anticipate Needs. Most customer needs are more emotional rather than logical. 6. Under Promise & Over Deliver. Apply the principle of “Service Beyond Self” . . . give more than expected. Meet and exceed their expectations. If you can’t serve their needs, connect them with whoever can. 7. Make them Feel Important.Our deepest desire is to feel important. People rarely care how much you know until they know how much you care. Use their names, find ways to compliment them—and be sincere. 8. Take Responsibility for their Satisfaction.Do whatever is necessary to help them solve their problems. Let them know that if they can’t find answers to their questions to come back to you for help.9. Treat your TEAM well. Fellow colleagues are your internal customers and need a regular dose of appreciation. Thank them and find ways to let them know how important they are. Treat your colleagues with respect; chances are they will have a higher regard for customers. 10. Choose an Attitude of Gratitude. Gratitude changes your perspective and helps you appreciate the good rather than simply taking it for granted.11. Perform, Provide and Follow-Up.Always perform or provide your service in a spirit of excellence and integrity. If you say you’re going to do something—DO IT! There is tremendous value in being a resource for your customer. If you can help them to succeed, they are more likely to help you succeed. Use Gracious Words. "Thank you, thank you very much.
To Move from Woe to Wow with an Unhappy Customer. . . Apologize• Thank your customer for raising the issue.• Apologize sincerely–never argue. • Own the problem, even if it is not your fault.• Show genuine concern in your gestures, posture, and tone of voice.• Take your customer at their word without questioning their motives or integrity.
communication skills, quotes by Susan C Young, relationship quotes, how to be complimentary, motivational speaker Susan Young, positivity quotes, positive first impression quotes, susanspeaks.com, find the best in others
As a lifetime optimist, my first tendency has always been to look for the best in others, the best in situations, and focus on what is working rather than what is not. Noticing the good has helped me immensely in life and business and it can do the same for you.
Years ago, I read Andrew Carnegie’s metaphor "developing people is like mining gold." He shared that sometimes you must move tons of dirt to find an ounce of gold. Every one of us has dirt because we are all imperfect and fallible. However, within each of us lies a vein of gold. When you find this treasure, regardless of how small, and begin to polish it, a person will shine so brightly the dirt falls away.
Polishing the gold in others is easy to do and a valuable habit to develop to transform your relationship results. People will usually rise to the occasion and live up to your positive expectations.
Finding the good in others is mutually rewarding for both you and the fortunate recipient of your kind words. Don’t you love being around people who make you feel great about yourself? Don’t you want to do business with people who make you feel valued and important? Wouldn’t you rather work with people who appreciate and respect you? Of course you would! Now go out and do that for others! When you become a generous good-finder you will infuse positive energy, optimism, and good will into their lives, as well as your own.
Polishing the gold in others will not only make them feel better about themselves, but it will also elevate you in their eyes as well as your own. Gifting others with your words of affirmation is an easy yet generous way to spread goodwill and create a positive experience for everyone.
To Polish the Gold & Help Others Shine . . . take the time to mine the gold.Actively seek the goodness in others then express your gratitude for it. Excavate the dirt, seek the treasure, and polish their gold to shine boldly and brightly. People will rise to your positive expectations and belief in them.
To Polish the Gold & Help Others Shine . . . Say something nice!My wise mother raised us with the philosophy that if you can’t say something nice, don’t say anything at all. That is a Southern custom if there ever was one! It is easy to find fault, criticize, condemn, and complain—but none of these behaviors will help you enjoy positive relationship results.
To Polish the Gold & Help Others Shine . . . Catch people doing things right:Outstanding leaders know that people will be more engaged, perform at higher levels, and be more loyal when they are appreciated and celebrated. Jeff West, international speaker and author of The Unexpected Tour Guide, shares that “People will jump over high hurdles, fight fires and break through walls for leaders who find them doing things right. Building that kind of chemistry is essential if a team is going to jell.” Capitalize on the opportunity to notice what people are doing right at work and at home and they will deliver their best. As the old saying goes, “A person who feels appreciated will always do more than expected.
To Polish the Gold & Help Others Shine . . . Make a list of positives:Whether you would like to nurture a healthy relationship or improve a toxic one, make a list of positives which you admire about the other person. Begin by identifying, acknowledging, and focusing on their good qualities. Your perspective and how you feel about the person will begin to shift. You will find it much easier to polish the gold from a perspective of gratitude and appreciation.
To Polish the Gold & Help Others Shine . . . Flip your positivity switch:What is your first instinct? If you are quick to find fault, look for the negative, or complain about another person, knock it off! It makes you less fun to be around. When you feel those negative thoughts and judgments coming in, catch yourself and STOP!
To Polish the Gold & Help Others Shine . . . Brag about their accomplishments in front of others:For years, I have shared that the definition of a good friend is someone who says nice things about you behind your back. And the definition of a GREAT friend is someone who says GREAT things to others in front of you. One of the kindest things a husband or wife can do for their relationships is to brag about their partner’s qualities to other people.
To Polish the Gold & Help Others Shine . . . Focus on the Positives:Focusing on the positives will get you further in business and further in life. Whatever you focus on will expand. If you focus on what you do not like about another person, they will become so intolerable to you that you cannot bear to be around them. However, if you focus on their positives and can find something redeeming, regardless of how small, the positivity needed to experience a more constructive interaction and relationship will manifest before your eyes.
To Polish the Gold & Help Others Shine . . . Be complimentary:Find something positive to say to compliment another person. Whether they are being a great parent, dressing nicely, maintaining a gorgeous yard, or winning a recent 5K run, pick something to acknowledge which is noteworthy.
To Polish the Gold & Help Others Shine . . . Acknowledge their achievements:Great achievements require great effort and usually come dressed as hard work. Move beyond merely recognizing the achievement and express admiration for the effort it took to get there.
All compliments are not created equal. Some may change the trajectory of a person’s life, while others fall on deaf ears. Is it well deserved or earned? People will remember you fondly when you have affirmed them in a positive way. Paying compliments creates good will, happy moments, and makes you more likable in return.
What are the key elements for a fabulous, well-delivered compliment? You . . .• are sincere and genuine.• give it freely without expecting anything in return. Your compliment is a selfless gift, not a boomerang.• are specific and detailed.• elaborate on why you like something.• describe how their positive virtue has positively impacted you.• can use adjectives for more colorful descriptions.• keep it positive.• say it like you mean it with intentional impact.• use discretion and good judgment.• leave no room for misinterpretation or misunderstanding.• say the right thing at the right moment and let it flow organically.Finding sincere ways to compliment others is a powerful way to make a great first and last impression.
UN-Impressive ‘Compliments’ . . .• When compliments are used as a passive-aggressive way to manipulate others for personal gain.• Delivering a back-handed compliment which makes others feel bad.• Dishonesty—you say it but really do not mean it.• False bravado.• Manufacturing the moment for your ulterior motives.• Pandering to win affection, a vote, or approval.• Exaggerating and being over-zealous.• Being hypocritical.• Expressing preferential treatment or making an unfair comparison.• When it draws attention to a person’s weakness, disabilities, or shortcomings.• When it is inappropriate and off-color.
Graciously Accepting a Compliment. How many times have you offered someone a sincere compliment only to have it thrown back in your face as if your assessment were wrong? How did you feel? Women are notorious for this social misstep and poor maneuver. Why do they do it? Rejecting a compliment makes the compliment-giver feel as though they should have said nothing.
Refusing someone’s kind words can cause the one doing the complimenting to feel bad. Not only might they regret trying to be nice, but you may have cut off your chances of being complimented by them ever again. Being humble is one thing; being rude is another. Practice receiving compliments with grace, dignity, appreciation, and gratitude. The perfect response to a fine compliment is simply, “Thank you!
Why Polish the Gold?• It builds your confidence when you realize that your words have power and can positively influence. • As you seek to find the good in others, you will enjoy the ripple effect reminder for finding the good in yourself.• It makes a great ice-breaker to begin a conversation.• It helps you meet new people and make new friends.• It strengthens your relationships and builds mutual admiration.• It brings more happiness and joy into your life.• A little praise goes a long way to make others happy.
Service [sur-vis] noun1. the act of helping, aiding, or doing work for another.“Does this dictionary definition sound simplistic? Well, it is foundational to delivering world-class, game-changing service. Did you notice it didn’t mention you? True service takes the focus completely off you and devotes it entirely to the needs of another person.
As you read in The Art of Being, having a heart of service and generosity is a powerful state of being and a positive way to make a great first impression through valuing others. "Service Beyond Self" encourages you to take deliberate action steps to rise above self-interest and ask what you can do for others, not what they can do for you.
Where my previous motivation had been a self-serving ambition, my new service mindset was dedicated to serving a vision greater than myself. Within a year, I quadrupled my income, and then I doubled it every year thereafter. This service mindset quickly taught me that by helping others achieve their goals, I could more easily achieve my own.
The Service Mindset. When I began my real estate career at the age of twenty-two, I had a fresh Bachelor’s Degree in Marketing in one hand and ‘a tiger by the tail’ in the other. I was on a mission to be successful in life and in business and make a lot of money in the process. Every goal I set was about Me. Me. Me! I was driven by: How much money could I make? Which property listings paid the biggest commissions? How many calls did I need to make to schedule new appointments? How many listings did I need to have to hit my target? You can see where I am going with this! Working full-time, nights and weekends, seven days a week, I only made eleven thousand dollars in the first year! I was tired, disillusioned, and knew that I had to either change careers or massively shift my mindset.I chose the latter. I took ALL focus off me and re-directed my time, energy, and resources to serving my clients. Their hopes, needs, and desires became my primary focus. How could I help solve their problems?
The Service Mindset. When I began my real estate career at the age of twenty-two, I had a fresh Bachelor’s Degree in Marketing in one hand and ‘a tiger by the tail’ in the other. I was on a mission to be successful in life and in business and make a lot of money in the process. Every goal I set was about Me. Me. Me! I was driven by: How much money could I make? Which property listings paid the biggest commissions? How many calls did I need to make to schedule new appointments? How many listings did I need to have to hit my target? You can see where I am going with this! Working full-time, nights and weekends, seven days a week, I only made eleven thousand dollars in the first year! I was tired, disillusioned, and knew that I had to either change careers or massively shift my mindset.I chose the latter. I took ALL focus off me and re-directed my time, energy, and resources to serving my clients. Their hopes, needs, and desires became my primary focus. How could I help solve their problems? And then EVERYTHING began to turn around . . .
What is the motive behind your services? If it is self-centered, self-serving, and lacking consideration for others, then earning people’s trust, rapport, and business will inevitably be more of a struggle. A self-serving agenda throws up red flags which stop relationships dead in their tracks. It can destroy trust, make people wary of your intentions, and push customers to your competition.
However, if your agenda is truly to serve, your ROI (return on investment) will substantially expand. As we know from the "Law of Reciprocity," what you give is what you get. If you are helping people only to see what you can get out of it, your pie stays small and your opportunities stay limited. However, if you sincerely want to help people succeed, you will not only enjoy more success, but expand your possibilities beyond your expectations. Once you see the benefits from all directions, you will not want it any other way!
Service Beyond Self is Essential for Success Because It . . .• Builds credibility, trust, and customer satisfaction.• Strengthens your personal reputation and public image.• Fosters goodwill and makes people feel appreciated.• Helps you build healthy relationships with others.• Nurtures collaboration, participation, and cooperation.• Reaffirms a continuity of service for quality assurance, integrity, and reliability. • Saves money—it costs less to keep existing customers than it does to create new ones. When you do it right the first time, you don’t have to fix it the next time.• Improves communication and builds rapport.• Fosters mutual respect and understanding• By providing other people with what they want, you will get more of what you want!
To Move from Woe to Wow . . . Listen Attentively• Be fully present and give your customer your full attention.• Stay calm and remain patient.• Do not interrupt or become defensive.• Let the customer express his or her concerns.• Nod your head and use affirming words to show that you are listening.• Repeat back and empathize, when necessary. This confirms your understanding of the problem or question.