Few realize how loud their expressions really are. Be kind with what you wordlessly say.

As proof that HOW we see things matters, Gen. Montgomery took a preprepared text that had been deemed an innocuous complement to his American troops and delivered it in such a way that his condescension prompted more division than unity.

Listen with your eyes as well as your ears.

Listen with an open mind, gather all the incoming information, both verbal and non-verbal and be careful not to ignore things you don’t wish to hear. Don’t make assumptions or jump to conclusions. The punchline usually comes at the end!

I do listen. I just wait for the words to stop and your eyes to speak.

The things you say, the things you don't say, the things you do, or the things you don't do are always sending a loud message to those around you. What kind of a message are you sending? Is it a true reflection of who you are?

An experiment had students rate lecturing professors with the sound off. Their ratings closely mirrored evaluations of students who went through the courses with the same professors.