Caring means cultivating the skills of an active listener. That is easier said than done, as an anecdote about the extraordinary social skills of British politicianBenjamin Disraeli and his rival William Gladstone illustrates ... The rivalry between the two statesmen piqued the curiosity of American Jennie Jerome, admired beauty and the mother of Winston Churchill. Ms. Jerome arranged to dine with Gladstone and then with Disraeli, on consecutive evenings. Afterward, she described the difference between the two men this way: "When I left the dining room after sitting next to Gladstone, I thought he was the cleverest man in England. But when I sat next to Disraeli, I left feeling that I was the cleverest woman.