Truth builds trust.

For every dilemma, find at least three or four possible solutions. The creative process leads to better results.

When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.

People don't care how much you know until they know how much you care

When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.

Any investment in sales training is an investment in your own gross profits.

Your mission statement, vision statement, core values, and service standards provide a clear focus for all while keeping your team humble and hungry. It creates that family environment in which your employees enjoy coming to work and dealing with the challenges they face each day.

If your culture is how you do business internally, your brand is what people believe about you externally.

You can’t be “it” for everyone. In fact, if you try to please everyone, you will please no one, especially yourself.

Customer service has everything to do with consistency, systems, training, and the habits you and your team create.

To gain your share of the market, you must show how your company is different and how your culture produces a unique experience for your customers, leaving no room for competition. And that, Bombshell, is your brand.

When you have a strong company culture it will shine through your brand and you can authentically say, “This is what our brand is about.

It is better to apologise later than to ask for permission now. It is called self leadership

Being a mercenary, though... Hey, we just go wherever there's a mixture of money and trouble, and everyone in the galaxy is a potential customer.Even the people you're paid to shoot at?Well, yeah. There are customers we serve, and customers we service.-Captain Kevyn Andreyasn & General Tagon

if you are not a fan of great consumer service, then you are not a fan of business ultimately not making you a fan of money.

Nothing consoles and comforts like certainty does.

Customers loves certainty, make sure you give it to them.

The internet and online communication is the window into your world - but real life, in person communication / connection is the door.

If you want to be outstanding, stop meeting expectations, start exceeding them

Insurance business is about promises and trust. It is about delivering to the customer in times of need and if this cannot be imbibed in a professional neither him nor the industry will succeed.

Sometimes the best discoveries are the result of simple observations

Customers are human and humans can view situations in unexpected ways.

Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.

Your customers are responsible for your company’s reason for existing.

Even your most loyal customers always have a choice about where to take their business.

Make your customers comfortable and they will give you their lives.

After each customer interaction, notice if you gave them a “happy to see you” kind of experience.

How you think about your customers influences how you respond to them.

If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else.

Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here.

Understanding who isn’t your ideal customer sometimes helps you better clarify who is.

Exceptional customer service proactively manages your brand and reactively can turn upset customers into raving fans based on how you handled their complaint.

Walk a mile in your customers’ stilettos or loafers. Try to understand where they are in the moment.

Service standards create the standard of expectation that you and all team members follow when interacting with customers.

Creating an ideal customer profile helps you understand who are you talking to through your marketing, and it helps you carry that message and vibe through to your customerexperience.

Before you can decide on your brand fonts, colors or imagery, let alone your messaging, you need to know who you're trying to attract first.

Businesses need to be more alert. Sometimes the problem is not the customer service, it is the product.

67% of all shoppers intend to return home with the item they are shopping for, but that only 24% actually do so.

The fate of your company is in the hands of your people. Train them well.

Our customers are not our competitors. We compete for them, not with them.

Instead of selling to your customers, help them buy.

Hookers, Hondas and Hollywood all approach customers with a different mindset than the rest of the business world. Whereas most businesses talk about the importance of "customer service," agents, mechanics and people of the night talk about "servicing customers."It is an important distinction, as customer service is generally a reactive process in which professionals and businesses respond to the needs of their clients, while servicing customers involves exploration to discover what the customer needs in order to start firing all the cylinders.

Capitalize on charm by continually captivating your customer.

Anything a customer can do for themselves is where service stops and relevance begins.

Service is not something you do. It is something you are.

The code-of-ethics playlist:o Treat your colleagues, family, and friends with respect, dignity, fairness, and courtesy.o Pride yourself in the diversity of your experience and know that you have a lot to offer.o Commit to creating and supporting a world that is free of discrimination, harassment, and retaliation.o Have balance in your life and help others to do the same.o Invest in yourself, achieve ongoing enhancement of your skills, and continually upgrade your abilities.o Be approachable, listen carefully, and look people directly in the eyes when speaking.o Be involved, know what is expected from you, and let others know what is expected from them.o Recognize and acknowledge achievement.o Celebrate, relive, and communicate your successes on an ongoing basis.

Customer conversion is dependent on the right customer conversation

Thinking there had to be a better way was a brilliant stroke of serendipity!

A business that is not in love with its customers, but only the money they bring, should not expect love back.

Customer service is all about FEELINGS! I am of the opinion that customer service is actually FEELINGS MANAGEMENT.

Great companies know that customer relationships in these times call for more than just having a great product (or service) backed by a great sales team. Customers have to be wooed until they fall so deeply in love with your offering that they will ward off advances from potential suitors. No matter how well you perform as a business, there are little things that can cause the relationship with your customers to suffer. The companies, products and/or services that we love are those that “touch” us in the right places at the right times. After all, that is what “romancing” the customer is all about—feeing your way to the customer’s heart.

One plus one makes two but two monologues do not make a dialogue. Of all the traits, characteristics, attributes and habits of today’s customers, the one that has serious consequences for businesses is this—today’s customer does not want to be just spoken to. She wants to be engaged in a dialogue. Today’s consumer expects to be part of the conversation about the product and/or service on offer. Today’s customer does not want to be fed with advertisements. Collaboration is what excites today’s customer.

Those who deal with customers on a regular basis should be circumspect whenever they open their “traps.” It is better not to say anything at all than to say, and later, pay!

Customer Romance does not just happen; neither is it dependent on just providing product or service for customers, nor is it a puzzling set of practices. Rather, it occurs as a result of a deliberate, thoughtful plan of action. Companies that are known to provide the best customer experiences have philosophies that guide them to take actions their competitors do not even dream of.

I have come to realise that customers love companies that make them feel good about themselves—companies that reflect what they, the customers, believe about themselves. Customers fall in love with the company that says to them, "You are unique. You are great. We are the only ones who can make you feel that way. Fall in love with us and we will continue to make you feel great.

Customers, like spouses, can be at your beck and call if you give them what they need, when they need it and how they need it. Massage their ego and you have them by the heart.

In this day and age, it is the business that knows how to woo and win the hearts of its customers that will eventually win their pockets.

The purpose of every business and organization is to get and keep customers.

Compassion is the shortcut to connection.

He is Your Customer, the Reason behind Your Customs.

It is not blindly pushing your own agenda that will really create rich opportunities in your life, career, business – and in the world. It’s is your ability to understand, appreciate, anticipate, address, add value to that of others that will.

Service is a promise that cannot be seen, touched, or felt through any of our external senses.

Until you understand your customers - deeply and genuinely - you cannot truly serve them

Teach your employees how to build relationships with your customers.

When leaders reframe customers into guests, and results into experiences, profits escalate.

A complaint is a unique opportunity to strengthen the relationship with the client.

Customers often know more about your products than you do. Use them as a source of inspiration and ideas for product development.

Make it easy for your customers to do talk to you.

Next time, can you ask him to bring cookies? I don't like to put up with that level of insane unless there's some kind of high-calorie compensation.

It takes just a step to meet a potential customer!

Immerse yourself in the customer's world and get to know their struggles and triumphs inside out.

In this fast-paced digitally connected world, your competitor is only a WhatsApp message away. Be reachable by every medium possible

In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.

The only way to have great customers is to be one.

Don’t just be everywhere, be everywhere that your clients are, where you matter most.

I cannot sufficiently celebrate the glorious liberty that reigns in the public libraries of the twentieth century as compared with the intolerable management of those of the nineteenth century, in which the books were jealously railed away from the people, and obtainable only at an expenditure of time and red tape calculated to discourage any ordinary taste for literature.

In hypercompetitive world, the only way to make an impression on your customer is to break through the noise

Either you follow-up or you fold-up

Perception is assumed to be reality until clients encounter the reality of the brand, don’t fake it