...with electronic communication, what one writes in a moment, eternity will not erase.

The SECRET to financial security is not to have more money, but having MORE CONTROL over the money we presently have.

First LEARN...thenremove the 'L

...while extraordinary products and unique services still afford a competitive advantage, the one advantage that stands the test of time...is people.

Forcing your employees to follow required steps only prevents customer dissatisfaction. If your goal is truly to satisfy, to create advocates, then the step-by-step approach alone cannot get you there. Instead, you must select employees who have the talent to listen and to teach, and then you must focus them toward simple emotional outcomes like partnership and advice....Identify a person's strenths. Define outcomes that play to those strengths. Find a way to count, rate or rank those outcomes. And then let the person run.

High mature digital organizations stretch out in every business dimension.