Do not give much of your fears to the knife that cuts to bring out blood. Instead, fear the unseen knife that cuts deeper than the knife you see! The unseen knife that inflicts pain in the heart and leaves its indelible footprints on our minds! The unseen knife that is sharper enough to either unite or make all things fall apart. Fear this knife: words! It can make or mar you greatly or badly!

Avoid the use of abusive words in communications that may switch off the attention of your mentor and your customers away.