People work harder, longer, and more creatively if they are motivated by the intrinsic pleasure of their work. Managers must do everything they can to make the value of jobs obvious and the joy in them accessible.

What a waste of time it would be to insist that everyone develop each of the specialties we call upon to an equal level. We'd get bogged down in remedial training programs, trying to get the cornet players up to speed with the computer programmers, sacrificing the tends to be exceptional in so many individual situations in order to be average in all of them.

You want leaders driven by mission – not by adrenaline. No one wants to work with people who need to be heroes more than they need to be catalysts.

Catastrophe is change on the fast track. Disaster is a laboratory for adaptability.