When you shift conversations and explore the greatness of your team members, you're likely to be a person who creates opportunities for their strength to show up on the job.

Blame has no purpose, and it is a lousy teacher.

When we fear what other people think about us, we are frequently more focused on 'being interesting' and less focused on 'taking an interest.' That's why many people talk a great deal when they are anxious and why many people never feel heard. If both people and conversation are trying to be interesting, there is no one left to genuinely listen.

I can't afford to say yes to all my staff's desires, but one thing is certain – I can't afford the outrageous cost of not listening to their requests.