If a conversation is not working, then you need to make a different choice. Stop what you are doing & do something different.

Awareness is about improving social intelligence. If you can’t see, hear, or feel the dynamics of a conversation, you can’t manage them.

Great communicators exemplify the power that building relationships, creating respect and achieving results can have.

Authority—when abused through micromanagement, intimidation, or verbal or nonverbal threats—makes people shut down & productivity ceases.

R.E.A.L. conversation: Recognize judgments. Express thoughts neutrally. Ask questions. Listen for verbal & non-verbal messages.