When story and behavior are consistent, we relax; when story and behavior are inconsistent, we get tense. We have a deep psychological need for our stories and behaviors to be consistent. We need to be able to trust the story, because it's the lens through which we see reality. We will go to great lengths in the attempt to make a story that explains an action and supports or restores consistency. If we cannot make story and action fit, we either have to make a new story or change the action. ... [But] The drive for consistency and the ability to redefine abhorrent action so it fits the story are very complex issues. We have a huge ability to continue believing stories we are told are true in order to stay comfortable with actions we don't want to change, or don't feel capable of changing.
As long as we share our stories, as long as our stories reveal our strengths and vulnerabilities to each other, we reinvigorte our understanding and tolerance for the little quirks of personality that in other circumstances would drive us apart. When we live in a family, a community, a country where we know each other's true stories, we remember our capacity to lean in and love each other into wholeness. I have read the story of a tribe in southern Africa called the Babemba in which a person doing something wrong, something that destroys this delicate social net, brings all work in the village to a halt. The people gather around the "offender," and one by one they begin to recite everything he has done right in his life: every good deed, thoughtful behavior, act of social responsibility. These things have to be true about the person, and spoken honestly, but the time-honored consequence of misbehavior is to appreciate that person back into the better part of himself. The person is given the chance to remember who he is and why he is important to the life of the vi