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"Sometimes it is better to refrain from engaging in conversation because making no impression is better than making a bad impression."

Susan C. Young , em The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
relationship-quotes mindfulness communication-skills employee-engagement motivational-speaker-susan-young quotes-by-susan-c-young customer-service-quotes positive-first-impression-quotes susanspeaks-com
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